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Faulty Product Form

Please provide as much information as possible to help avoid delays in processing your return.

Before submitting your request, please check that your product is still within warranty. The warranty expiry date is usually printed on the ink cartridge or printhead. Returns for out-of-warranty products cannot be processed.

Failure Description: Required

Once your request has been submitted, it will be reviewed by our Returns Team. A member of the team will then contact you with instructions for returning the product and advise you of the next steps.

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